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ITviec
Business Analyst POS Products
Blogic Systems
Vietnamabout 2 months ago
Job Description
Top 3 Reasons To Join Us
Product company & Attractive benefits
Your career always grow together with us
In-depth knowledge sharing sessions
The Job
We are hiring Middle/Senior Business Analysts to join our product team building next-generation POS and restaurant technology solutions for F&B merchants in the U.S.
You will work closely with Product Owners, engineers, QA, UI/UX designers, and U.S. stakeholders to understand real restaurant problems, translate them into clear product requirements, and support delivery from discovery to go-live. A strong Business Analyst job description clearly defines the role’s purpose, key responsibilities, and required skills so candidates can assess their fit and growth path.
Notes: Candidates are kindly requested to include links or a portfolio of SRS, SDD, or FRS from previous projects in their CV
Key Responsibilities
- Collaborate with Product Owners and stakeholders (internal & external) to gather, clarify, and document business requirements for F&B and POS features.
- Conduct requirements elicitation via interviews, workshops, observation of restaurant operations, and analysis of current systems.
- Translate business needs into clear artefacts: - User stories & acceptance criteria - Use cases, process flows (AS-IS / TO-BE) - Basic wireframe notes and error/edge-case scenarios
- Analyze restaurant workflows end-to-end (dine-in, takeout, delivery, online ordering, kitchen routing, tipping, discounts, loyalty, reporting).
- Work with UI/UX to ensure screens and flows match business rules and are usable for busy F&B staff.
- Align with Backend and Mobile/Web teams on API/logic requirements and constraints.
- Support QA in building test scenarios, reviewing test cases, and clarifying expected behavior.
- Participate in Agile ceremonies (backlog refinement, sprint planning, daily stand-ups, retrospectives).
- Assist in UAT: prepare test scripts, support merchants and internal users, track and help resolve defects.
- Help maintain product documentation (SRS/UC, release notes, configuration guides).
- Must have
- 2–4 years of experience as a Business Analyst, Product Analyst, or similar role in software/product companies.
- Requirements elicitation & documentation (user stories, use cases, acceptance criteria, SRS).
- Translate business needs into clear functional requirements for Product, Dev, and QA teams.
- Write and maintain structured documentation (SRS, Use Cases, Release Notes, Configuration Guides).
- Business process modeling (flowcharts, swimlanes, basic sequence diagrams).
- Strong ownership mindset: proactively identifies risks and drives issue resolution.
- Comfortable with task tracking and documentation tools (Jira, Confluence, Notion, Google Docs).
- Basic data analysis skills using Excel/Google Sheets.
- Nice to have
- Experience working with U.S. F&B market or international clients.
- Experience with POS, payment gateways, online ordering platforms, kiosks, or delivery aggregators.
- Familiarity with Agile frameworks such as Scrum or Kanban (e.g., Scrum certification, PSPO, CBAP/ECBA, PMI PBA is a plus).
- Experience preparing training materials, release notes, or conducting product demos.
- Prior work in small/medium product companies or startups.
- (Onboard after the Tết holiday)
- Product company, 13th-month bonus salary and project bonus, long-term bonus
- Salary review once a year based on employee performance and contribution
- Opportunity to develop your career and access new IT technologies
- Free coffee
- Professional Development Opportunities (Pluralsight/Udemy Account)
- Team building every 6 months, company trip, Birthday
- High-performance equipment, extra high definition screens for working
- 12 days of annual leave
- Swimming pool and basketball court
- Employee-friendly working conditions, longstanding colleague
- Other benefits as stated in Vietnamese Labor Law
- Work Life Balance: 9:00 AM - 6:00 PM from Monday - Friday
Benefits
- (Onboard after the Tết holiday)
- Product company, 13th-month bonus salary and project bonus, long-term bonus
- Salary review once a year based on employee performance and contribution
- Opportunity to develop your career and access new IT technologies
- Free coffee
- Professional Development Opportunities (Pluralsight/Udemy Account)
- Team building every 6 months, company trip, Birthday
- High-performance equipment, extra high definition screens for working
- 12 days of annual leave
- Swimming pool and basketball court
- Employee-friendly working conditions, longstanding colleague
- Other benefits as stated in Vietnamese Labor Law
- Work Life Balance: 9:00 AM - 6:00 PM from Monday - Friday