Customer Service Executive

Job Description

Your Role

• Guarantee the quality of information recorded and transmitted to the customer

• Attend customer requests received by all channels

• Identify customer needs

• Reply to emails / mails when assigned

• Reverse situations of dissatisfaction through negotiation and empathy

• Identify process improvements to facilitate access to information

A Typical Day

• Gain knowledge on product (both features,...

Requirements

Who You Are

• Bachelor’s degree in business or other relevant disciplines

• No professional qualification required

• Strong communication ability (both written and spoken)

Core Competencies

• Both reactive and proactive, you work efficiently and flexibly to deliver results.

• With an eye for detail and the ability to interpret complex data, you can also translate this into meaningful,...