Expert, Operational Service Efficiency Monitoring

Job Description

Job Purpose

- The job holder collect, consult and document (BRD) requirements from business units to improve processes towards automation and to act as a bridge between business and technical teams

Key Accountabilities

1. Collect, classify, and research operational data:

- Gather and consolidate datasets from various internal and external sources related to operational activities.

- Ensure data is properly classified, stored, and managed according to standards to support analysis and decision-making objectives.

2. Analyze data and develop reporting systems:

- Design, develop, and maintain reporting systems and dashboards to support performance management and continuous improvement.

- Extract insights from data to assist strategic decision-making for the Head of Operations and other management levels.

- Act as the primary contact for consulting and providing reports for operational management activities.

3. Develop data utilization capabilities for end-users:

- Guide and support departments in using Business Intelligence (BI) tools.

- Promote a culture of data self-service across the entire Operations Division.

4. Participate in and lead BI projects:

- Serve as a data analysis expert in projects requiring BI resources.

- Collaborate with stakeholders to implement BI solutions aligned with operational needs.

5. Ensure stability of reporting and data analysis systems:

- Monitor and ensure the accuracy and efficiency of reporting and data analysis systems.

- Promptly address any issues and propose system improvements

6. Coordinate across units to support operational activities:

- Work closely with departments across different divisions to help achieve targets and resolve arising issues.

7. Automate periodic reports:

- Design and implement automated reporting solutions to improve productivity and minimize manual tasks.

8. Perform other assigned tasks:

- Carry out additional duties as directed by management or as required by projects from time to time.

Requirements

Success Profile - Qualification and Experiences

Education:

- Bachelor’s degree or higher in Information Technology, Mathematics – Informatics, Economics, or related fields.

- Possess certifications or have completed courses in data analysis.

Experience:

- 5-10 years of experience in the relevant field or equivalent.

Language:

- As per Techcombank’s regulations from time to time.

Technical Skills:

- Proficient in BI tools (Power BI, Tableau, or equivalent).

- Advanced SQL skills with deep understanding of relational databases and data modeling.

- Ability to analyze complex datasets, handle large-scale data, and extract strategic insights.

- Preferably experienced with Python/R for data analysis and automation.

Preferred:

- Understanding of operational and business processes in the banking industry.

- Possess certifications related to BI or Data Analytics (Power BI, Tableau, Databricks, Google Data Analytics, etc.).