Global Network Expansion & After-Sales Operations Manager

Job Description

About the Role

We are seeking a highly motivated and experienced Global Network Development & After-Sales Operations Manager to lead the development, implementation, and operational excellence of our global service workshop network. This role plays a critical part in ensuring world-class after-sales service performance and customer satisfaction across VinFast’s international markets.

The successful candidate must be a Vietnamese national, fluent in English, and willing to relocate and work overseas as assigned.

Key Responsibilities

Global Service Network Development

Develop and execute global service network expansion plans in alignment with business strategy.

Identify, evaluate, and onboard service partners, workshops, and authorized service providers in international markets.

Define and implement global standards for service facilities, tools, equipment, and staffing.

Support contract negotiation and manage service partner performance.

Global After-Sales Operations

Establish, implement, and monitor after-sales processes including maintenance, repair, warranty, roadside assistance, and customer support.

Ensure global service partners comply with operational standards, KPIs, and SLAs.

Analyze operational performance and implement continuous improvement initiatives.

Collaborate cross-functionally with Technical, Parts, Quality, Training, and Customer Experience teams.

International Market Setup & Operations

Support service readiness and operational setup in new markets.

Provide on-site operational support, coaching, and process implementation.

Resolve complex operational and customer service issues in overseas markets.

Reporting & Continuous Improvement

Prepare regular performance and network development reports.

Recommend strategic and operational improvements to enhance service efficiency and customer satisfaction.

Requirements

Mandatory Requirements

Vietnamese nationality.

Bachelor’s degree or higher in Automotive Engineering, Mechanical Engineering, Business Administration, or related fields.

Minimum 5 years of experience in automotive after-sales, service operations, or service network development.

Strong English proficiency (professional working level required).

Willingness and readiness to relocate and work overseas long-term.

Strong ability to work in multicultural, international environments.

Preferred Qualifications

Experience working with...