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Opportunity Summary
Deliveree is a fast-moving, rapidly growing, and very successful logistics technology company that is changing the cargo and trucking industry in Indonesia, Thailand, and the Philippines to reduce waste, grow the economy, create jobs, and make the logistics industry more competitive.
Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users.
This is a highly challenging, exciting, and rewarding opportunity for a strong and capable candidate who is ready to excel in a fast-moving regional logistics technology startup company.

Job Description

Lead and manage a 5 member regional IT team and the department.
Responsible for employee hiring, review and career development.
Organize and manage IT assets (hardware, software, etc.), user accounts, and control IT ticketing system & issues troubleshooting.
Manage IT procurement, optimize expenses, and negotiate vendor contracts for all services, including the regional VoIP (Asterisk) infrastructure, coordinating connectivity and minimizing downtime.
Manage IT procurement requests, collaborate with relevant functions and stakeholders to support the efficiency of IT expenses.
Define IT infrastructure strategy, architecture and processes in the Vietnam office.
Ensure security through access controls, backups and firewalls and regularly check.
Explicitly ensuring that all regional IT operations adhere to local data protection laws, regulations
Monitor performance of IT systems to identify areas for improvement.
Maintain all local software and hardware licensing to ensure conformance.
Upgrade systems with new releases and models.
Coordinate and supervise IT staff members in Vietnam and other countries.
Collaborate with other technical and functional teams to document and support business rules, system operating procedures that pertain to the Google platform. Enhance documentation periodically for currency and relevance
Optimize ITSM processes using Jira to streamline ticketing workflow and maintain SLA compliance.
Manage the regional VoIP (Asterisk) infrastructure, coordinating with vendor and internal teams to ensure clear connectivity and minimize downtime performance.
Maintain and develop a centralized IT Knowledge Base, ensuring technical procedures are documented, up to date and accessible.
Any other tasks assigned by the company from time to time.

Your Skills and Experience

Must have:

2 - 3 years of experience as a IT Manager
Experience with the Google Workspace administration
Upgrade and repair computer systems, hardware drivers and applications.
In depth experience with databases, networks (LAN, WAN) and patch management.
Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery, Firewall, DLP, endpoint protection.
Manage entire purchasing of inventory related to hardware, software and other IT supplies.
Monitor performance of systems and advise senior administrators of problems, defects or potential security breaches.
Resourcefulness and problem-solving aptitude.
Familiarity with various operating systems and platforms.
Expertise in ITSM framework and Jira automation, incident management, SLA compliance.
Strong project management skills and experience.
Excellent communication, people and management skills.
Good in spoken and written English.

Nice to have

Professional Collaboration Engineer is a huge plus.
Zero Trust Architecture, CI/CD concept.
AWS certified solution architect.

Why You'll Love Working Here

REGIONAL COMPANY

An exciting opportunity to work with the fastest growing international logistics player.
International environment where you can work and learn with coworkers from different southeast asian markets.
Opportunities for onsite trip in our operating markets.
Relocation Package to HCMC if from far city or country.
Flexible Working Hour.

FOOD & BEVERAGE

Free high quality office lunch buffet or restaurant menu.
All Day Coffee Station Machine with some of the best coffee beans around.
Free Late Dinner Menu from near restaurant.
Free Flow of Coffee and Drinks (Juice, Coke, Sprite, Red Bull)
All Day Free Snack
Every Friday Special Snack & Beers

COOL SPONSORSHIP

Sponsorship for 6 or 12 months Gym (2 floors above) to stay healthy and in shape!
Monthly Mobile Data Allowance
Company Sponsorship for Personal Laptop

BONUSES

Loyalty Bonus Package
13th Month Salary

HEALTH & LEAVES

Annual Health Checkup
100% Insurance According To Labor Law
Premium Healthcare Insurance Package
15 Days Paid Annual Leave

SOCIAL & ENTERTAINMENT

Welcome Kit From Deliveree
Welcome Gift Funky Toy (as part of our longest tradition)
Regular Team Social Events
Cool Entertainment Area (Guitar, Video Games, ...)

Benefits